Frequently Asked Questions

Below you can find answers to common questions about Computer Quote Pet Insurance policies.

What age does my pet have to be for insurance with you?

8 Weeks old

Do you stop offering cover when my pet is older?

We do not stop offering cover when your pet is older as long as there hasn't been a break in cover.

Will you put up the premium if I make a claim?

We will not specifically put up the premium if you make a claim.

Can I pay for my policy in monthly, interest-free instalments?

Yes, you can opt to pay for your policy in twelve monthly instalments with no additional cost.

When does my cover start?

Your cover will start straight away but there will be a 14-day waiting period for illness cover.

What is a claim excess and how much will this be?

The claim excess is your contribution to the costs of treating your pet. On our policies the excess will be £55 per condition and, in the case of our lifetime policies, per condition per policy year. When your pet reaches 8 years old there will be a 15% co-payment in addition to the £55.

For pets over the age of 8 years a 15% co-payment will apply to the remaining claim for veterinary fees, special diets and complementary medicine after the excess has been deducted.

How can I find out if you have received my claim?

You can track your claim on the website.

How long will it take to process my claim?

The process will take five working days from the day we have received the claim.

Will you pay the vet or me direct?

We can pay you or the vet just let us know on the claim form section.